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Remote OEBS support
Written by Administrator   
Tuesday, 19 May 2009 12:22

We provide professional Oracle E-business suite (Release 11/12) remote support in the following two categories:

Category A: On Monthly Basis

We provide Remote OEBS support in two packages:

1.      Routine Remote  Support ( US$ 1000)

2.      Mission Critical Support (US$ 1500)

Activities

Routine Remote Support

Mission Critical Support

Basic Administration

yes

yes

Concurrent Manager Maintenance

yes

yes

Health Check

yes

yes

Space Management & Monitoring

yes

yes

Patching

yes

yes

Cloning

2 times in a month

Whenever Required

Logs Monitoring

yes

yes

Performance Tuning

yes

yes

Verification Success of Archive backup

Once in a week

Daily

Verification Backup

Once in a week

Daily

Purging

yes

yes

Latest Patch Set and Family Packs

yes

yes

User Management

yes

yes

Service hours

Normal Working Hours

24*7

Dedicated DBA Availability

X

yes

 

Category B: Hourly Basis

For any  Activity just US $ 30 per hour

 

Why Customer needs us?

(i)                  We have oracle-certified staff, you can rest assured that your oracle databases are getting the best possible care

(ii)                24x7x365 Support and Attention

(iii)               We respond within half an hour or soon

(iv)              Need high-end DBA support but cannot justify Cost

(v)                Falling behind in releases, patching, and tuning

 

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